You are about to complete your order
Thank you for being with us! If you are the first order placed on this website, you will be contacted by a Consultant in 24-48 working hours to confirm the order.
Your cart is empty
Continue shoppingFAQ
We invite you to find the answer to the most frequent questions that our customers have. If you did not find the answer, you can send an email to contact@fmworldcosmetics.ro
I am on my first order on the website. What is the progress of my order?
We are glad to have you along! After placing the order on our website, we will contact you by phone within 24h-48h to confirm the order.
After placing the order, we will generate an email (email subject: "Confirm your registration to FM WORLD Club") in which you will have a link that you must click to generate the customer number.
Together with the customer number, you will receive a password (one-time password), consisting of 6 digits, which you must communicate to our consultant in order to process your order.
The FM WORLD customer number gives you direct access to our products, access to offers and the incentive and reward programs we run.
How long does it take for the order to be delivered?
After placing the order and its confirmation by the consultant who will contact you by phone (only for the first order on the website), you will receive the order in 4-6 working days.
For international orders, delivery takes 5-10 working days.
What is the shipping cost of my order?
ROMANIA : The cost of delivery depends on the weight of the package and the value of the order.
- orders up to 320 lei and 5 kilograms, the delivery cost is 6.5 EURO
- orders over 320 lei and up to 5 kilograms the delivery cost is 1.5 EURO
- orders between 5 and 10 kilograms (under 320 lei) the delivery cost is 12 euros
- orders between 5 and 10 kilograms (over 320 lei) the delivery cost is 6.5 euros.
EUROPE : The cost of delivery is given by the payment method of the order and the value of the order. The price varies between 5.5 euros and 15 euros.
How do I pay for the placed order?
For Romania, Hungary, Poland, Germany, Slovakia and Italy, the order is paid in cash on delivery, upon receipt of the package.
For international orders, after placing the order, you will receive payment instructions - you will be able to pay the order by card (for all countries) or by bank transfer (for selected countries). Our consultant will give you all the details.
Can I order FM WORLD products if I am in another country?
Yes, you can order from anywhere in the world! If you are located in Europe the delivery cost varies between 1.5 euros and 15 euros and for the rest of the world (if we do not have a local branch) the delivery varies between 50 euros and 100 euros.
At the moment, for Europe we deliver the order from Poland; for Spain and Portugal from Spain; for the USA and Canada from the USA; for UK from UK; for Germany, Austria, Switzerland from Germany and for Belgium from Belgium; for Australia from Australia.